YA House legal information and policies

Information under Japan's Act on Specified Commercial Transactions

YA House accommodation

Cancellation policy

Your booking is confirmed only after you agree to this policy. We will also send the cancellation terms in the booking confirmation message.

If you cancel after advance payment, we will refund the amount remaining after the applicable cancellation charge has been deducted.

Conditions of stay

If there is a serious breach of the confirmed booking, these conditions or the house rules, and the breach affects safety, hygiene, neighbours or the operation of the property, we may end the accommodation agreement and ask the guest to leave. Any refund will be considered individually in light of the breach and applicable law.

• The maximum number of overnight guests is eight.
• People who are not registered as guests may not enter or visit the property unless we have agreed in advance.
• Stays are generally available for a minimum of two nights.
• Check-in is at 15:00 and check-out is at 10:00.
• Other practical house rules are explained on the YA House FAQ and in the booking confirmation.

Privacy and cookie information

Y&A Shoji LLC (referred to below as “we”, “us” or “our”) handles personal information as follows.

• Information we collect: your name; contact details such as email address, telephone number or messaging contact; information required for the legally mandated guest register, including address, occupation, nationality and passport details where applicable; and details of your enquiry and booking.
• Why we use it: to answer enquiries, manage and provide bookings, prepare and retain the legally required guest register, contact guests, and operate and improve our services.
• Legal bases where the GDPR or UK GDPR applies: we process booking and pre-booking information to take steps at your request and perform the accommodation contract; guest-register information to comply with Japanese law; security, fraud-prevention and essential website records for our legitimate interests in operating YA House safely; and optional analytics on the basis of consent. You may withdraw consent at any time.
• Retention: guest registers are retained for three years as required by law. Other information is retained only for as long as reasonably necessary for the purposes described above and any applicable legal obligations.
• Sharing: we do not provide personal information to third parties without consent, except where required or permitted by law, including lawful requests from public health authorities or the police.
• Security: access to devices and accounts that contain personal information is limited to people who need it for their work. We use password-based authentication and other reasonable safeguards against unauthorised access, loss and disclosure. Further information about these measures is available through the contact point below.
• Analytics, cookies and browser storage: we use Google Analytics to understand and improve the website. While the homepage display experiment is running, local storage key “ya_hero_ab_v1” stores either “staff” or “media”, and “ya_hero_ab_v1_expires_at” stores its expiry time, so the same browser continues to see the same initial panel. We stop using the assignment when the experiment ends or 180 days after it is made, whichever comes first, and remove it on the next visit. If local storage is unavailable, session storage keeps the option until the tab or browser session ends. To decide whether to show the consent banner and whether the A/B test may run, session storage key “ya_region” stores the two-letter country code returned by Cloudflare's IP-based region lookup (for example, “JP”) until the tab or browser session ends; it does not store the IP address itself. The values themselves contain no name or contact details, but when Google Analytics is enabled they may be processed together with analytics identifiers. They are removed when you clear this site's browser data. Before analytics consent in the EEA, UK or Switzerland, and whenever a visitor rejects or withdraws analytics consent in any region, we do not store or restore the A/B test values. We delete existing values, show the standard staff version and do not send A/B test view, interaction or completed-enquiry events to Google Analytics. When Google Analytics and the A/B test are enabled, we analyse the assigned variant together with relevant enquiry interactions. For visitors in the EEA, UK and Switzerland, analytics cookies do not operate until consent is given through the banner. In other regions, analytics is enabled by default after this notice is made available; it can be disabled at any time using the button below. We do not use advertising or remarketing cookies. For Hammy's search, we count only the number of searches, whether results were found and the position of the result opened; the search words themselves are not sent to Google Analytics.
• Service providers and international processing: enquiry and booking form data may be processed and stored by Google LLC in the United States through Google Apps Script and Gmail. The website is hosted by Cloudflare, Inc. in the United States, and Cloudflare Turnstile processes device and connection information to prevent automated abuse. Google Analytics processes website usage data. These services operate under the providers' data-processing terms, including Standard Contractual Clauses where applicable. Words typed into Hammy's search box are processed by Cloudflare, Inc. in the United States (Workers AI and Vectorize) only to find related articles on this website. We do not store the search words on our servers or in our logs. To highlight the matching part of the article you open and to show the other results again, your most recent search and its results are kept temporarily in your browser's session storage (“hammy:last” and “hammy:jump”). Anything older than 30 minutes is deleted instead of being used, and everything is removed when the tab or browser session ends. Please do not enter personal information such as your name, phone number or address in the search box.
• YouTube and Google Maps: video thumbnails and map previews are served from our website. A connection to YouTube or Google Maps is made only after you choose to play a video or display a map. At that point, information such as your IP address may be sent to Google LLC. See Google's Privacy Policy (opens in a new tab).
• Rights of visitors in the EEA and UK: where applicable, you may ask for access, correction, erasure, restriction or portability of your personal data, object to processing based on legitimate interests, or withdraw consent. You may also lodge a complaint with the data-protection authority in the country where you live or work. Contact us using the details below. Withdrawing consent does not affect processing that was lawful before withdrawal.
• Required information and automated decisions: information marked as required is needed to answer the relevant enquiry or accept and manage a booking. If it is not provided, we may be unable to provide the requested service. We do not make decisions that produce legal or similarly significant effects solely by automated processing.
• Requests about personal data: you may ask us to explain the purpose of use, provide access, correct, add or delete information, stop use, erase information or stop third-party provision, as provided by applicable law. We may compare your request with the name and contact details used for the booking or enquiry to prevent impersonation. We do not charge a request fee, although any exceptional postage or similar cost will be explained in advance.
• Privacy contact: y.asyouji333@gmail.com / +81 80-6713-0123 (10:00–21:00 JST (UTC+9); telephone support is in Japanese only).

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English version updated: 10 November 2026 / Y&A Shoji LLC